March 30, 2020
Updated June 16, 2020
How COVID-19 is affecting delivery to our customers in Canada
Koppert Canada wants to assure you that our company is doing everything possible to ensure your supply of beneficial insects and bumblebees is not interrupted as the world continues to deal with the ongoing coronavirus pandemic.
At this time, we would like to provide our customers with the following update.
Customers who receive their orders via Purolator or UPS
- As courier companies across the globe have temporarily suspended their on-time service guarantees, it is likely that you may experience a 1-2 day delay in the arrival of your orders (or more depending on your delivery location).
- When the assigned representative for your company receives a shipment notification (with courier tracking numbers) from Koppert, Purolator or UPS, we advise them to monitor the shipments progress on the courier company’s website. These websites will have the most current information about the status of your shipment, expected delivery date etc.
- If your company is not currently receiving this type of notification from us, please contact our office to obtain the status of your order(s). At that time, please inform us if you wish to receive e-shipment notifications for future orders.
Local customers who receive their orders via a Koppert driver/delivery partner
- Depending on your location, you may experience a delay (up to 1-2 days) in the arrival of your orders. In the event of such a delay, you will receive a notification from your Koppert Consultant or our Customer Care team.
As this situation is ever changing, you can be confident that Koppert Canada will keep our customers informed if there are any changes to the above.
We look forward to continue working with you and we appreciate your understanding during this time.
Koppert Canada Limited