Orders

Order Lead Times

  • Orders received by Wednesday 3pm EST will be shipped the following week by overnight courier.
  • We guarantee all courier deliveries to arrive before end of day Saturday.
  • If there is a holiday the ship day will be delayed (1) business day.
  • We do not ship on Fridays or the weekends.

Shipment & Storage Information

  • Shipments to ON, QC & BC - For orders under $100 CAD or single items; a courier fee (flat rate) of $25.00 CAD will be applied. For orders $100 - $999 a courier fee (flat rate) of $50.00 CAD will be applied. Orders over $1,000.00 CAD ship free.

  • Shipments to AB - For orders under $100 CAD or single items; a courier fee (flat rate) of $25.00 CAD will be applied. For orders $100 - $999 a courier fee (flat rate) of $55.00 CAD will be applied. Orders over $1,000.00 CAD ship free.

  • Shipments to SK, MB, NB, NL, NS & PE - For orders under $100 CAD or single items; a courier fee (flat rate) of $40.00 CAD will be applied. For orders $100 - $999 a courier fee (flat rate) of $95.00 CAD will be applied. Orders over $1,000.00 CAD ship free.

  • Shipments to Territories (NT, NU, YT) - For orders under $1,000.00 CAD: An air fee (flat rate) of $150 CAD will be applied.

  • Most of our live products, except sachets are shipped in an Eco-friendly shipping box with high quality ice packs to preserve their viability.

  • Non-live products (e.g. traps) may be shipped in cardboard boxes or mailing envelopes.

  • Beneficial insects have a very short life expectancy and therefore need to be introduced into the crop as soon as possible after receipt. Storing them for a period can have a negative impact on their quality and is only possible under the conditions listed on the packaging/container for each product or expiration date (where applicable) . Koppert Canada is not liable for any loss of quality if the product is stored for longer than recommended and/or under incorrect conditions.

Terms

  • Payment can be made by VISA, MASTERCARD, AMEX or invoiced to pre-approved accounts.
  • Payment is due on receipt of invoice or, as agreed on pre-approved accounts.
  • All taxes extra where applicable. HST/GST# 137348934 RT0001, QST# 1205328455 TQ0001

Return Policy

  • No returns accepted.

Product Guarantee

  • All Koppert products are guaranteed to arrive at your location alive or in a saleable condition.
  • All complaints must be reported to Koppert Canada within 24 hours of receipt of shipment.

To place an Order

  1. Company Name
  2. Contact Information (E-mail address & Telephone number)
  3. Complete Addresses for Billing and Shipping locations
  4. Item Name and Quantity of products required
  5. Payment information (we accept MasterCard, Visa and Amex).

 

Upon receipt of your order, Koppert Canada will acknowledge that your order was received and advise you of an expected ship date. If you do not receive confirmation from our order desk within 24 hours of placing your order, please contact us to track the status of your order.

Serriculteures ou producteurs commerciales : Placez votre commande par e-mail ici

Merci de vous intéresser à Koppert Biological Systems! 
Prenez notes des Conditions Générales énoncées ci-dessous concernant les commandes effectuées par l’entremise du lien ci-dessous.

Vente au détail, culture à domicile et à petite échelle : Passez vos commandes dans notre boutique en ligne

Notre boutique en ligne met à votre portée une grande variété de solutions biologiques pour la lutte antiparasitaire afin de rendre vos plantes plus saines, plus sûres et plus résistantes. Nous proposons des produits de haute qualité, conçus pour le secteur agricole, pour la protection de votre jardin privé ! Visitez notre boutique en ligne et passez votre commande ici.